Terms of Use

1. General provisions

1.1. This document governs use of the MAGHEL website, requests for individual services, payment, performance of work and relations between the parties.

1.2. Services are provided by a person using the professional name MAGHEL (the “Provider”). The Provider’s legal details are to be stated in section 12.

1.3. A “Client” is an adult who voluntarily requests a service. All services are intended solely for persons aged 18 or older.

1.4. Browsing the website or holding preliminary conversations does not in itself create a contract. An individual order is accepted after its essential terms are agreed and confirmed.

1.5. Before payment, the Client is informed of the service’s nature, price, performance and cancellation terms. Mandatory consumer rights remain unaffected.

2. Terms and definitions

2.1. MAGHEL means the Provider’s professional name and the designation of the Provider’s activities.

2.2. Magical practice means individual activity based on spiritual traditions, symbolic systems, ritual methods and the Provider’s personal experience.

2.3. Service means agreed individual consultative, spiritual, symbolic or ritual work, the actual scope of which is specified in the individual order.

2.4. Diagnostics means considering a request through the Provider’s methods and symbolic systems, their interpretation and resulting observations.

2.5. Ritual work means the sequence of preparatory and performance actions specified by the order.

2.6. Preparatory stage means part of the work that may include reviewing information, planning, selecting, purchasing or making candles, materials, symbols and other attributes.

2.7. Start of work means the first agreed individual act in carrying out a confirmed order, including a preparatory act.

2.8. Work deliverable means completion of the agreed actions and any findings, materials or notice of completion specified by the order.

2.9. Expected outcome means events or changes desired by the Client; it is distinct from the work deliverable and is not a guaranteed obligation of the Provider.

2.10. Energy exchange means reciprocity in MAGHEL’s practice; where a paid contract is concerned, monetary energy exchange means the agreed service fee.

2.11. Individual order terms means the agreed scope, price, process, schedule and other essential terms of a service.

3. Nature and scope of services

3.1. The Provider offers individual services described on the website or agreed separately with the Client.

3.2. Depending on the order, a service may include consultation, symbolic interpretation, preparation of materials, a practice or a combination thereof.

3.3. Before entering into a contract, the Provider may decline requests contrary to personal principles, law or third-party rights.

3.4. Services do not replace medical, psychotherapeutic, legal or financial professional assistance.

3.5. The Provider does not undertake to secure specific events, third-party actions or life changes beyond the Provider’s control.

4. Placing an order

4.1. The Client makes contact through the channels listed on the website. The parties agree the service, scope, price and essential terms in advance.

4.2. Only information necessary to consider the request and perform the agreed work is requested.

4.3. An order is confirmed when its essential terms have been agreed and the Client has confirmed them through an accepted channel.

4.4. Order and consent records may be stored electronically in accordance with the Privacy Policy.

5. Commencement and performance

5.1. Work starts after the order and its terms have been confirmed. Where applicable law requires separate consent to early commencement of a distance service, that consent will be obtained.

5.2. Work may begin not only through a consultation or ritual but also through the first agreed individual preparatory action.

5.3. Preparation may include reviewing information, planning, purchasing materials, and making or preparing candles and other attributes.

5.4. An inquiry, discussion of terms or receipt of payment alone does not prove work has actually started.

5.5. Material changes to the agreed work or its price require the Client’s further consent.

5.6. Work is complete when the agreed scope has been performed and any required confirmation or deliverable has been provided.

6. Fees and energy exchange

6.1. The fee is agreed before confirmation and may reflect time, preparation, complexity and required materials.

6.2. Unless otherwise agreed, work starts after the agreed advance payment is received.

6.3. Payment methods and material known fees are disclosed before payment.

6.4. Additional costs not covered by the order require prior agreement.

6.5. Payment is made for agreed individual work, not for a guarantee that desired events will occur.

7. Cancellation and refunds

7.1. The Client may request cancellation. Statutory rights to withdraw from distance contracts remain in force.

7.2. Once agreed work has started, actual services performed and substantiated order-related expenses are considered when calculating any refund only to the extent permitted by applicable law.

7.3. Preparatory actions may be part of the service before a ritual itself is performed.

7.4. Specially purchased or made materials are considered only where the expense is evidenced and there is a lawful basis for doing so.

7.5. Unused advance payments are refunded where and as required by law and the agreed terms.

7.6. If a service is not provided or is improperly provided, the Client retains all statutory remedies.

7.7. Failure to achieve a hoped-for change in life circumstances does not by itself prove improper performance of the agreed work.

8. Results and responsibility

8.1. The Provider undertakes to perform the agreed service in good faith.

8.2. Third-party actions, life events and circumstances beyond the Provider’s control are not guaranteed.

8.3. The Client’s desired outcome may differ from subsequent events and their subjective interpretation.

8.4. An outcome may be experienced as positive, negative or ambiguous; this does not remove the Provider’s duty to perform the agreed work properly.

8.5. The Client independently evaluates information and makes decisions. The Provider’s statutory responsibility for the Provider’s own breaches is not excluded.

9. Confidentiality

9.1. The Provider respects the Client’s privacy and uses necessary information to consider requests, perform contracts and meet legal obligations.

9.2. Personal data processing and data-subject rights are explained in the Privacy Policy and governed by applicable law.

9.3. Private communications, stories and Client information are not published without appropriate consent, except as required by law.

9.4. The Client supplies third-party information only with an appropriate legal basis.

10. Confirmation of performance and complaints

10.1. A consultation may be evidenced by its occurrence; a written interpretation may be evidenced by delivery through the agreed channel.

10.2. Performance of ritual work is confirmed according to the agreed stages and nature of the service.

10.3. For prompt review, Clients are encouraged to send written comments within 24 hours after receiving the deliverable or notice of completion.

10.4. This recommended period does not shorten statutory complaint periods or automatically waive any right.

10.5. The parties seek to resolve disputes through discussion; failing agreement, legal remedies remain available.

11. Final provisions

11.1. The version published on the stated date applies to orders entered into thereafter unless otherwise agreed.

11.2. Updates for future orders cannot arbitrarily alter existing obligations contrary to law.

11.3. These terms are available in Ukrainian, Russian and English. The controlling-language version and governing law will be specified after the Provider’s legal details are finalised, without limiting mandatory consumer rights.

11.4. Invalidity of any particular term does not necessarily invalidate the remaining terms.

12. Provider details

12.1. Legal name or business name: [to be completed once the business form is determined].

12.2. Country of registration and registration details: [to be completed].

12.3. Contact for contractual enquiries and complaints: [to be provided].

12.4. Official website: https://maghelp.net/.

12.5. Effective date of the final version: [subject to approval].