Order and Refund Policy

1. General provisions

1.1. This document governs placing, paying for, performing and cancelling individual MAGHEL orders and the handling of requests for refunds.

1.2. It applies together with the MAGHEL Public Offer and the specific terms agreed for each order.

1.3. The expressions “individual work”, “preparatory stage”, “start of work”, “work deliverable” and “energy exchange” have the meanings given in the Public Offer.

1.4. Mandatory provisions of applicable law prevail, as do individually agreed terms to the extent they comply with the law.

2. Placing an order

2.1. The Client contacts the Provider through the channels listed on the website and supplies information needed to consider the request.

2.2. The Provider reviews the request and determines whether the chosen service can be undertaken.

2.3. Before an order is confirmed, the parties agree on the nature, scope, price, payment arrangements, estimated timeframe and essential performance terms.

2.4. Before a contract is concluded, the Provider may decline a request, including where it conflicts with MAGHEL’s principles, the law or the rights of others.

2.5. An order is confirmed once its essential terms have been agreed and the Client has provided confirmation.

3. Prices and payment

3.1. The price is set individually or by reference to the published price list and is disclosed before confirmation.

3.2. The fee may include consultation, individual actions, preparation, materials and other components agreed in advance.

3.3. Unless otherwise agreed, advance payment is required.

3.4. For a paid order, monetary “energy exchange” means the agreed fee for the service.

3.5. Additional expenses require the Client’s prior agreement.

4. Start and performance of work

4.1. Work starts with the first agreed individual action undertaken by the Provider for a confirmed order.

4.2. Work may begin with a preparatory stage before a consultation, practice or ritual takes place.

4.3. Preparation may include reviewing information, planning actions, selecting and purchasing materials, and making or preparing candles, symbols and other necessary items.

4.4. Preparation forms part of the agreed work. The fact that a ritual has not yet taken place does not, by itself, mean that work has not begun.

4.5. The actual start and extent of work may be evidenced by messages, work records, purchase documents and other order-related information.

4.6. Receipt of payment and preliminary discussions do not, by themselves, establish that work has started.

4.7. Where applicable law requires separate consent to begin a distance service before the withdrawal period ends, the Provider obtains that consent in the required manner.

5. Cancellation and refunds

5.1. The Client may request cancellation. Its consequences depend on the stage of performance and applicable law.

5.2. Before work has actually started, refunds are considered in accordance with the Client’s mandatory legal rights.

5.3. After agreed work has begun, the value of services actually performed and substantiated order-related expenses is considered when calculating a refund only to the extent permitted by law.

5.4. Preparatory actions count as part of performed work whether or not the ritual itself has taken place.

5.5. Expenses for materials specially purchased or made for an order are considered only where evidenced and lawfully deductible.

5.6. If some paid work remains unperformed, any refund of the corresponding amount depends on actual performance and the Client’s mandatory rights.

5.7. If a service is not provided or is improperly provided, the Client retains applicable statutory refund rights and other remedies.

5.8. A difference between actual life events and personal expectations does not, by itself, prove improper performance of agreed work.

6. How to request a refund

6.1. The Client sends a written request through the agreed contact channel, identifying the order, the reason for the request and the preferred resolution.

6.2. The Provider reviews the agreed terms, stages completed, expenses incurred and applicable legal requirements.

6.3. Where a partial refund is due, the Client receives an explanation of how the retained and refunded amounts were calculated.

6.4. Response and refund periods are governed by mandatory law; these terms do not curtail statutory rights.

6.5. Any refund is made through a lawful method, subject to the relevant payment provider’s rules.

7. Nature of the outcome

7.1. The Provider undertakes to perform the agreed scope of work in good faith.

7.2. The outcome expected by the Client is distinct from the work deliverable defined in the Public Offer.

7.3. The Provider does not guarantee particular life events, third-party behaviour or other circumstances outside the Provider’s direct control.

7.4. The Client may view subsequent events as positive, negative or ambiguous; that personal assessment alone does not establish the quality of performance.

7.5. The absence of expected changes does not remove the Client’s rights where the service was not actually performed or was improperly performed.

8. Final provisions

8.1. These terms form part of MAGHEL’s contractual documents and apply together with the Public Offer.

8.2. New versions apply to future orders and do not arbitrarily change obligations already agreed.

8.3. The parties seek to resolve disagreements through good-faith discussion; unresolved disputes are handled in accordance with the law.

8.4. The official document address is https://maghelp.net/legal/refunds/.